Senior Desktop Support Analyst

Senior Desktop Support Analyst

Permanent, Full Time

IT, National Oceanography Centre Southampton


About the role:

NOC IT require a Senior Desktop Support Analyst to provide essential second and third line desktop support to site users. Based in Southampton, the role will maintain operational responsibility for the installation, maintenance and support of desktop hardware, software and services (including but not limited to PCs, Macs, Mobile Devices and Printers), as well as be a key contributor to related projects.

This is a permanent position offered on NERC terms and conditions.


This is a Band 6 position and the starting salary will be between £28,200 and 30,600 per annum. Depending upon skills and experience, a salary uplift and/or additional allowances may be available for exceptional candidates.

About you:

You will be an experienced IT professional with hands-on experience providing exceptional IT support to a diverse user community. You will able to apply specialist technical and operational understanding in support of site Desktop computing, whilst at the same time demonstrating high levels of responsibility and professionalism.You will have the capability to lead on high profile projects, manage staff and maintain accountability for associated resources. You will be a team player and able to maintain a motivated team who work in a seamless way with colleagues across the centre. You will possess excellent organisational skills, be able to manage multiple tasks simultaneously, ensuring deadlines are met and adapting between proactive and reactive workloads. A key requirement will be the ability to form effective working relationships with staff of various levels of seniority and disciplines and build and maintain long term relationships across the wider organisation, stakeholders and suppliers.

What we can offer you:

In return for your talents, we offer a competitive remuneration package, including a RCUK pension scheme, 30 days annual leave with a further 14 Public/local days off and free on site car-parking. Opportunities for further training and development are supported.

For more information visit Working at NOC -

About us:

The National Oceanography Centre (NOC) is a national research organisation, delivering integrated marine science and technology from the coast to the deep ocean and is one of the top five institutions of its kind in the world. With sites in Liverpool and Southampton, it is the UK’s leading centre for sea level science, coastal and deep ocean research and technology development.   

From April 2018, the NOC, a component part of the Natural Environment Research Council, will be part of UK Research and Innovation.  UK Research and Innovation will bring together the seven Research Councils, Innovate UK and a new organisation, Research England.  The vision for the new organisation is to be the best research and innovation organisation in the world.  More information can be found online at From April 2018, you will be employed by UK Research and Innovation.

Working in such a diverse IT environment affords the opportunity to be involved with a vast array of technologies, concepts and processes, in areas from standard business services to highly specialised scientific projects. The achievements of staff at all levels contribute towards a real world impact, enabling functions for the benefit of the whole UK science community.

Our Commitment as an Employer:

The NOC is an equal opportunities employer and welcomes applications from all sections of the community. There is a guaranteed interview scheme for suitable candidates with disabilities and we welcome applications from ethnic minorities currently under-represented. The NOC is an Investors in People organisation, is a member of Athena SWAN and has signed up to the Athena SWAN principles to recognise work undertaken to address gender equality more broadly.

The NOC is committed to making the NOC ‘a great place to be, where our people succeed and deliver great work’. The NOC is committed to being recognised as a flexible employer to support employees’ work and personal commitments where possible and the NOC’s Flexible Working Policy gives all employees the right to request flexible working.

How to apply: All internal and external applications are handled by the UK Shared Business Services Ltd       (UK SBS).  For further information about the role and to apply, please visit our website at quoting reference number IRC244511. To apply, please submit an up-to-date CV and include a covering letter explaining how your skills and experience meet the requirements of the role.  If you are unable to apply online, please contact us by telephone on 00 44 (0) 1793 86700.

Closing date: 
Sunday 25 March 2018